We will only be able to accept exchanges pertaining to manufacturing defects, wrong items shipped, and size errors. Returned items should be in saleable condition, in its original packaging, and with its receipt. Products must be returned in a new condition, with the pricing label secure. Sale items are not eligible for exchange.
Please note product colors may vary slightly due to photographic lighting sources, or your monitor settings. Furthermore, please be advised that any additional fabric, or patches included with the product, are mentioned in the product description on the website. Any excess fabric or embellishments utilized during shoots will not be provided with the product unless mentioned in the description. Thus products are not eligible for exchange for these particular reasons.
All exchanges are based on stock availability. Any additional cost on top of the item will have to be paid by the customer.
Contact our customer service team at 0302 5968882 or via email firstname.lastname@example.org within 7 days of purchase. Once your product is assessed by the relevant team and professed acceptable for exchange, you will be offered an exchange subject to availability.
A la team monitors return activity for abuse and reserves the right to limit returns or exchanges at A la online and offline stores in all instances.
We have no existing refund policy. However, in case of unavailability of stock, or if the product is in a defective condition, refunds may be granted. Your refund will be credited back to your original method of payment within approximately two weeks of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement. All shipping and handling costs are non-refundable.
A la reserves the right to cancel orders for any reason including stock unavailability, declined payment by your authorized payment institution, or pricing imprecisions. Orders placed through credit card or any other online payment system have to go through a fraud status check, and once cleared by our payment processor will be processed further. If the fraud status returns ‘failed’ the order is cancelled automatically. For cash on delivery orders, we follow the practice of verifying orders with a maximum number of 4 confirmation calls. If left unattended, your order will be cancelled.